Frequently Asked Questions (FAQs)

What kind of picture do I need?
Almost any type of picture will do. We've worked with very old family pictures of ancestors, modern photographs of people celebrating weddings, and digital snapshots of new born babies. We can use full colour pictures as well as black and white. Damaged photos can be restored in some instances. Original photographs can be submitted by post to Laserpics, 22 Sundew Rd, Leicester, LE5 1SY. We accept images sent in Jpeg, Bitmap, Tiff files, etc. If you need advice, please contact us at info@laserpics.co.uk or call 07727687773

Will my Laserpic come gift boxed?
Most of our itemscome gift boxed,but on occasional offers we more offer other forms of packaging. This will be stated.

My picture is very old with a sepia colour. Is this still ok?
That's fine. In fact, some of our customers have commented on how much better the image looks in crystal, with our laser engraving almost bringing the picture "alive".

Will the picture in the Laserpic crystal fade or wear away?
Because the image is laser engraved within the crystal it will never fade or deteriorate, and can last forever if the crystal is looked after. Many people use Laserpic crystals as memorials and leave them outside.

How much text can I have?
We only allow text upto 40 letters in a crystal as any more would mean a smaller picture. If this is a problem and you require more text then please contact us.

I don't have the picture on the computer, only a photograph. What can I do?
That's fine. You can post your photograph to us with your payment and order details. Our address is Laserpics, 22 Sundew Road, Leicester, LE5 1SY. We’ll return it with your engraved crystal. If the photograph is valuable, you may want to copy it before posting, preferably by registered mail.

If I send a photograph will it be interfered with?
No. The photograph is scanned into our computer and then anything that needs doing is done to the scanned copy.

Can I use pictures from my mobile phone?
Yes. You can either send them to your own computer by bluetooth or email and then upload them when you order. If you are unable to get them onto your computer then you can send us the picture as a picture message to 07727687773. Many photography shops can also print pictures from your mobile phone. If you are unsure then please contact us.

What is a light base for?
The light bases are an ideal compliment to our Laserpics crystals. By placing the crystal on the light base it enhances the image greatly by sending a stream of light through the crystal. This is especially effective during the evening.